Resolve Workplace Issues
- Handle criticism, bullying, and challenging interactions with clients or subordinates.
- Manage disagreements without escalating conflicts.
- Overcome language barriers.
Who is it for?
Employees at all levels
From entry-level to management, anyone who interacts with others in their job will find valuable skills in this course.
Teams in multicultural environments
Particularly useful for teams that include members from diverse cultural backgrounds.
Customer service professionals
Ideal for those dealing with clients or customers regularly, helping them manage and improve client interactions.
HR professionals
Useful for HR staff responsible for resolving internal conflicts and creating a positive work environment.
Leaders and managers
Helps leaders develop better strategies for managing team dynamics and addressing interpersonal conflicts effectively.
Why learn from me?
I prefer efficiency and, like everyone, I try to avoid stressful situations. To manage this, I’ve developed smart strategies for interacting with people, skillfully using language tools to resolve conflicts. I use methods that not only minimize stress but also improve the relationships between people. If you are as lazy as me, try my sessions.
Who Am I?
Hello, I’m Ann, and I help professionals enhance their communications skills to prevent conflicts at workplace, be heard and see tremendous career growth.
I have a degree in communication, management and ELT with extensive experience in training professionals and top management from Europe to Asia in Business Communication.
Pedagogy
Personalized Learning Plans
Tailored content to the specific needs and roles of the individual, focusing on the areas where you seek the most improvement, whether it's dealing with conflict, handling criticism, or managing diverse teams.
Microlearning Modules
Break down of complex concepts into small, manageable units that are easier to understand and retain.
Real-Time Problem-Solving
Application of course strategies to current workplace issues and real-time problems, which reinforces learning and provides immediate practical benefits.
Course Module
1. Overcoming Language Barriers
Enhances communication across different language proficiencies by teaching employees to use clear language, leverage visual aids, and utilize technology effectively.
2. Disagreeing Without Causing Conflicts
Empowers employees to express disagreements constructively through techniques like active listening and acknowledging different viewpoints, which helps maintain a positive workplace environment.
3. Dealing with Criticism and Bullying
Provides strategies for handling workplace criticism and bullying, such as setting boundaries and seeking appropriate support, thereby promoting a healthier and more supportive work culture.
4. Handling Difficult Clients or Subordinates
Equips employees with skills to manage challenging interactions, ensuring professionalism and effective communication to maintain service quality and team dynamics.
5. Resolving Conflicts Due to Cultural Differences
Increases cultural awareness and sensitivity, enabling employees to understand and bridge cultural differences, which enhances teamwork and reduces misunderstandings.
6. Resolving Conflicts Due to Different Communication or Workstyles
Offers strategies to accommodate diverse communication and work styles, fostering a collaborative environment where all team members can thrive.
Pay by Session
Virtual One-on-One
Pay by topics, based on your specific needs.
$30
Customized Sessions
Virtual One-on-One
Get trained on specific issues you face due to lack of conversational skills.
$50
Entire Module
Virtual One-on-One
Book the whole module to specialize in connecting with people through engaging conversations.
$300
/ 8 sessions
